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Freak!
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7,986 Posts
Discussion Starter #1
I've seen some negative and positive posts in threads about dealership experiences. Thought it might be a good idea to archive some of our experiences in one spot for members to do some research before purchasing or having service done by the Yamaha dealors previously graded.
I would like to see this with the type of individual experience rated (Yamaha Purchase, Service, Parts knowledge, Acessories, etc)
Lets use the A,B,C, D and F scale for each section with a little background. Please feel free to update with new experiences, and/or differing experiences to previous posts.
Hope this can help someone before they repeat one of our mistakes!

I'll Start.............

Rocky Mountain Cycle Plaza
Colorado Springs, CO


Type= 07 700R purchase, July 2007
Grade B- They got my price for me, but delivery delay, and Salesman communication on the delivery were lacking

Type= Parts Knowledge
Grade C- Mostly highschool kids working parts with very basic knowledge

Type= Assessories (riding gear)
Grade B+ decent selection, prices are marginal, assessory sales personel were helpful and expierenced riders

Aaron
:thumbsup:
 

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1,547 Posts
Romney cycle
Romney, west virginia
Grade: A+
purchaced 07 700 se OTD $6475 :grin_nod:
they had the bike i wanted in two days and i picked it up the third. it might have taken 10 min to sign the paper work then it was off to riding wheelies in the parking lot!
 

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1,555 Posts
USA Motorsports
(Ridenow chain in Phoenix)


Purchase - B
It told the saleman first thing the terms I'd buy under and they still had me going rounds with the sales manager. When I was sick of the crap and said take it or leave it, they did the deal. They didn't have a stock '07 GYTR in stock (only one with paddles for an insane premium) so I had to come back the next day to pick up my quad. Salesman never called the next day but I called him and it was there.

I got the quad home and noticed it was damaged. The rear brake arm was bent and the return spring was missing. I called the salesman and he had me return the quad and they fixed it while I waited. They 'borrowed' the part from the decked-out GYTR I wouldn't buy the day before.

Accessories - C

They had a basic selection and even though they are a RideNow chain, they wouldn't honor the RideNow sale prices on accessories.
 
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Enumclaw Yamaha washington grade = D- took 6 weeks longer than they said for parts, missed the first part of riding season.....

the brothers power sports in bremerton washington grade = B + great service and great price 2007 se
 

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Motoworld of El Cajon. East County San Diego, califorinia

purchase- A, got me a really good deal on the bike, delivered right on time.

parts- B, mostly had good experences but a couple of times took a lot long than they said for the parts.

maintanice- c, mostly kids working on bikes, little things were wrong with work.
 

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Outdoor power sports. Mcdonough Ga

purchase: B+ cool salesman.. he will give you a decent price.. i paid 6800 for mine in 06. I think they could do better but the man has to eat also

Parts: A .... i always get hooked up at the parts counter. My buddy works there and myself and evlls1 always gets a discount and what we need right then

Shop: D- .... PPl are dicks there. The "meth mouth" guy that you have to deal with is kinda snappy. He dont have a clue as to what goes on in the back and will B.S his way into giving you an answer. Im sure they have good mechanics there but the customer service isnt there. It is all about their stealership and not satisfying the customer that just bought a 7500 dollar toy. I had problems with them on the fuel pump issue a few months ago but it ended up getting fixed.
 

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1,395 Posts
hales yamaha
08raptor 6499
salesman asshole,wouldnt deal at all, told me 3 to 4 days to get it in and it took 3 weeks
parts were definately slow coming in.
c- and thats being nice
 

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104 Posts
06700r6999otd sierra yamaha A+ no b.s sales 10% off anything you want 4 life.siged paperwork on the bike running in ther back lot
pcp yamaha sacramento ca F.
had 8000 $ cash in hand no deal
parts. F kids w/little to no knowlage 13$ 4 oil filter
shop. buddy of mine got the super service pak went to have his fork seals replaced after haggling w\service manger on phone & getting verbal ok brought bike down service manger met in parking lot to tell him to forget it ther was nothing he could do.
they were going 2 charge me 4000$ to replace my case.
allso all dealerships in sac area price fix
 

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973 Posts
Cheyenne Yamaha, Cheyenne Wyoming

Sales- B, make me a decent deal on on my raptor

Service/ Parts- F, Sucks bad! Had a "custom map" made on their dyno for 245 bucks, and all it was, was a LRD full exhaust map put onto my bike, no changes to the map at all!... Damn near burned my bike down because of their map.
 

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wheel sports center New Rochelle NY
07 700r purchased june 06
grade C
This was the second bike i bought from in three months (06 r6 was the other) he told me 7000 out the door, tax included. the next day when i got there to pick the bike up with an envelope with $7000 cash he said it was $7000 plus tax. when i questioned him he told me that it was june and the bike was not going to be released till july. so the deal was too good and he was gonna have to charge me more. after threatening him and his family with death he finally gave me the bike for $7000. Also he promised me a set of pro armor nerf bars for free. i never got them.

Parts Knowledge
Grade C
They really don't know how to make the bike any better then stock. i would not buy anything from them ever again

Service
Grade D
They could never touch any of my bikes. my friend brought them his new R1 for an oil change and they forgot to put the oil back in. luckily he checked it when he picked it up.


You wanna know what pisses me off most about this dealership? I'm in a bike club and between our 40+ members we must have bought over 25 bikes from them in under 5 years (most of us have both street bikes and quads). they still try to charge our members retail on parts, and when i send someone in for a bike, the make like they never heard of my bike club, when the owners son (who is a salesman there) used to ride with us. There attitude is that they have no problem selling bikes so why should we give you a deal.


OK, i vented. i feel better now
 

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Motorsports Of Willmar, Minnesota
06 700R OTD $7360.25
C Part knowledge basic
I Service (Never let them touch my quad)
D Accessories very limited for rider & quad
F Next Purchase - somewhere with a real service dept, they now sell Yamaha,
Honda, Suzuki, Polaris, Kawasaki, Can AM
C- Selection
A Saleman cool but wouldn't give anything free, anything. 15% off accessories
for 6 months.

Test Rides - not unless your sure your gonna buy it ::)
 

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CHAPARRAL MOTORSPORTS
RIVERSIDE, CA

PURCHASE= A++++ (SEE TOMMY) BETWEEEN FRIENDS WE HAVE BOUGHT 16 BIKE THROUGH TOMMY

SERVICE= NEVER DEALT WITH SERVICE (DO MY OWN WORK)

PARTS= NOT VERY HELPFUL.........THEY REMIND ME OF RICE RACERS THAT TALK THE TALK BUT CAN'T WALK THE WALK.....

GREAT OVERALL EXPERIANCE......I WOULD BE WILLING TO ALSO TRY BUYING MY NEXT BIKE FROM NORTH COUNTY YAMAHA......THE SALES GUYS SEEM PRETTY COOL,, AND KENDALL IN PARTS DID GOOD FOR ME......GOOD ONLINE PARTS SERVICE ALSO http://www.ncyyamaha.com/
 

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crazy fredies in comack ( formaly north shore cycle and marine)

comack, NY long island
07 raptor 700 show room model around 8 grand OTD
came with nerfs and helmet and goggles

b- knowledge on the quad- i relyknew everything i wanted to kno, but some guy who worked there ( not the guy selling it to me, he wasa dirtbike guy) told me about it since he just got one.
c- acessories and gear- tons of gear but no accesories and it took 3 weeks to get my "only 1 week to wait" nerfs
b- selection- asways have alot, and crazy friedies is throughout long island so if they didnt have it, it would be at my house in a day. but the bike that i wanted ( 06 yz 250f) they didnt have, but i feel in love with the rappy on the showroom
B- salsemen- cool dude, didnt know alot about the raptor, but they charged the batery for me and got us set up good. also, i walked in a month later for some grip glue and the guy stoped me and asked me about it in the middle of a deal, so he was dedicated.
C- next purchase- they have a great selection but there prices are on the high side. and i dont see me geting another atv or dirtbike soon. but street bike, thats a different story. they have crazy deals on street bikes. they had a buy one get one free deal!!! and a but one get a gsxr 600!!!
 

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Montclair motorsports
Montclair, California
Grade: A++++
purchaced 07 700 se2 OTD $7000

they are great guys and they always take care of me on parts. The guys in the shop do great work too. I would go there first for anything. Then even match LA yamaha prices.
 

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Extreme Power Sports
Columbus GA

Price B+
I bought an 07 Wolverine SE $5800 OTD, and 06 650 Brute Force OTD $6000

Salesman B
Good guy but would sell his soul to get you to buy something even if you don't want it

Parts D
Poor selection for ATVs and counter people slow and kind of rude

Service F
Kept my Brute Force 2 months to replace rear shock. Often will send machines to different shop when they can't figure it out. Labor is outragious. When they return it to greasy hand prints all over white plastics
 

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Yamaha Sports Plaza
SLC, Utah
Sales Grade: B-
Parts Grade: B+

They were cocky and not willing to give much of a deal, also played the magic curtain game. I would not buy my next quad there. I walked out and then my wife went back and bought it for me.

I think I will try Vesco's next time. I went to Vesco's first but they were out of stock on the color I wanted. Vesco's was very helpful and did not play the games. They offered me a SE for less then Yamaha Sport Plaza sold me mine for, but I had to have white :slap: .
 
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