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Discussion Starter #1
Ok heres the deal my trinity pipe came a part in the inside. So I called trinity and they said send it to us. When they got it they gave me a call and I told them what had happened, they said we'll send you a new one. Its been now 4 day so I called to see what had happened. Now they tell me that they never had this problem and they can't do nothing for me. Now what happened to the pipe is that the metal mesh inside came apart and cloged the pipe so I pulled it all out now the pipe does not have that deep sound to it, now it has a loud hollow sound to it. My ? is. Will this affect the preformce of the bike what did that metal mesh do was it just for the deep sound. Am I loseing back pressure, or power from this or can I just keep running the pipe as is.
 

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Thats lame they tell you one thing, then change there mind. Who cares if it has "never happended before"....it happened didnt it!!!??
I would be pissed! :mad:
 

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Unfortunatly, as time goes on you will hear more stories like this about Trinity :(


700rider

I would re contact Trinity and tell them if they don't stand behind their product you are going to make it your personal mission to let everyone on the world wide web know about it. :mad:
 

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RaptorRandy27 said:
Unfortunatly, as time goes on you will hear more stories like this about Trinity :(


700rider

I would re contact Trinity and tell them if they don't stand behind their product you are going to make it your personal mission to let everyone on the world wide web know about it. :mad:

yeah.....they would be fools not to fix it. That can kill business! People have no idea how powerful forums like this are...and if you post of several forums, you will end up taking away a LOT of business.
If I was a business owner, especially in this case, I would fix the damn thing with my apologies!
 

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Well that just made up my mind about Trinity!!! Thats really f*ck*d up! All that money spent on there product and they can't back it up!! LTE's for me...
 

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Discussion Starter #6
I know that I could go on every fourm and put trinity down but thats not me. I alwayed talked good about them and I would hate to sit here and have to eat my own words. I did spend alot of money at trinity and did not have a problem with there product or them. I am very unhappy with how this has gone down but thats life. I will be ordering new pipe LTE now. Would I still say trinity has a good product sure. I just got one of the bad ones, now would I ever recommend anyone to trinity NO, and I would tell them about my problem with them.
 

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Just simply change your signature to "Ask me about Trinity" and add a link to this thread.

Then you will be multitasking each time you post. Also you will get some redemption and inform unsuspecting customers about inferior customer service and a potential problematic product.

Good luck,
 

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700rider said:
I know that I could go on every fourm and put trinity down but thats not me. I alwayed talked good about them and I would hate to sit here and have to eat my own words. I did spend alot of money at trinity and did not have a problem with there product or them. I am very unhappy with how this has gone down but thats life. I will be ordering new pipe LTE now. Would I still say trinity has a good product sure. I just got one of the bad ones, now would I ever recommend anyone to trinity NO, and I would tell them about my problem with them.

You did everything right, you sent it back and gave them a chance to fix it and how did they repay your loyalty? You need to tell others what you experienced with their customer service. I don't have a problem with things going wrong, shit happens. I do have a problem with how a company takes care of their customers who spend their hard earned money. If they don't stand behind what they sell then there not worth a damn in my book. If it were me and they did me like that I would sell off anything I had that said Trinity on it and go with companies who stand behind what they sell.
 

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The steel wool mesh\glass packing, is there for sound cancellation. The Trinity pipe is loud as hell already, running with no packing would be EAR PIERCING.
 

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Discussion Starter #10
Glamis700 said:
The steel wool mesh\glass packing, is there for sound cancellation. The Trinity pipe is loud as hell already, running with no packing would be EAR PIERCING.
Was not louder, Instead of the deep sound that it has it now had a hollow sound to it. Would there be a lose of power to run like that.
 

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possibly....and I would think in the lowend, cause it anything, you are at a loss of back pressure. But I really dont know....hard to say....just guessing
 

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Discussion Starter #12
Well now Trinity seems to belive that I pulled all that out myself. That what it looks like to them they say. Well I did but only after it all came undone inside the pipe, I ended up pulling it all out with a needle nose. So I now have to send them all the mesh that I pulled out. Don't know whether to send it in and keep on with the bull shit, or just to tell to take the exhaust and shove it up there ass. One thing they did tell my that I should of sent them the pipe like it was, whith is ture but dam I wanted to ride.
 

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yeah my pipe don't sound the same anymore as my buds raptor ..
I have more hours on mine and I go through more water than he does..
I also ride it harder.

I was also tickled pink with trinity ..
but after 2 fuel controllers going bad and now seeing your thread
and wondering if thats my problem as well with my power problem
also experiencing the same customer service bullshit
I heard good and bad about them..
I am not surprised ..:(
 

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Discussion Starter #15
raptormahi said:
why not post your concerns on their forum ?
www.trinityracing.com
I once did post talking about how unhappy I was about another problem but the post dissapered the next day like I had never posted it.
 

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just thought a little stink on their own site might help get things rolling in your direction with a resolution ? Maybee posting things sunday would be of some help ?
 

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Also link this thread to let them know that they are loosing customers until they correct their sub par customer service!

I decided to NOT but their stickers on once I read you post, also I will not buy anything from them if they continue on this way.

Shops and manufactures I have dealt with have registered, expressed their concerns and corrected or replaced products with this type of exposure. Not to mention that they can not remove your posting here.
 

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Discussion Starter #19
Thanks guys for all the advise and concerns. I'm going to send them the mesh on monday and see what happens. I don't want to throw gas in the fire just yet. So heres the plan hope you guys can back me up on this. I send the mesh in and see what they say, if them nothing is done I'll go on there forum and let everyone know about the problem and how they handled it. Then I'm going to need all you guys to help me here and blow up there fourm with replys. I'm not going to tell you guys what to say but I think you get the idea. Then maybe trinity will see there mistake, at this point will not even care about getting my exhaust fixed or replaced but that everyone know about the problem. I thank you all. So whos with me. :thumbsup:
 

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Well you got my support bud :thumbsup:
 
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